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Subscriptions & Family Circle

What are the perks of being a member of Family Circle?

Family Circle is our new subscription membership that gives you unprecedented freedom and flexibility when it comes to your skincare routine. Here are the perks:. 1. Enjoy a Free Product On Us: Pick 4 items for your subscription – the most expensive

Can I choose different products for each recurring shipment? Are there any restrictions?

Absolutely! You have the flexibility to swap out any or all of the products in your subscription each cycle. You'll receive an email reminder allowing you to make changes a few days before your replenishment order is set to ship. There is no limit on

Do I have to order 4 items for Family Circle?

Yes, Jackie's Family Circle requires you to select 4 items for each shipment. The most expensive item will always be free. If you’d like to order more items, you can always add additional products to your order at their regular price.

Is shipping free?

Shipping is always free in the US with our Family Circle program or if your order value exceeds US$45. Shipping to Canada is free if your order value is greater than CAD$120. Please note that any applicable taxes and duties will need to be paid by th

On what frequency can I schedule my Family Circle order? Can I postpone or move my shipment date?

You can choose to receive shipments every 1, 2, 3, or 4 months, depending on your needs. You can easily postpone or get your order sooner by logging into your account and adjusting your next shipment date.

What happens is I forget to review my upcoming shipment?

If you don't make any changes, you'll receive the same 4 products as your previous shipment.

What happens if a product I've selected becomes unavailable?

As a member of Jackie’s Family Circle, you're guaranteed to receive your selected products even if they're out of stock on the website.

How do I cancel or pause my subscription?

You can cancel your subscription at any time by logging into your account and selecting the cancel option, or by contacting our customer service team at [email protected]. If you’d like to pause your membership for a specified period without canceling

How do returns work for subscriptions & Family Circle orders?

Our standard return policy applies to Family Circle orders. Please refer to our returns page for detailed information.