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Maelove Skincare

Find answers to frequently asked product, skincare routine, shipping and returns questions. If you are not able to find the answer to you question, please reach out to our customer support staff for assistance.

Maelove Help Center and Customer Support

General

How should I incorporate various serums into my skincare routine?

Why do different bottles of Glowmaker have varying colors, and how does this affect potency?

Can I continue using my vitamin C serum if it has turned orange?

How can I get an update on when a product will be back in stock?

Are Maelove products unscented?

Is it normal for certain serums to have a watery consistency and a strong scent?

How long should I expect to see results from products aimed at fading dark spots?

Can I store my Glow Maker, Multi Peptide Squad, and Moonlight Advanced Retinal Serum in the refrigerator?

Which is more effective for fading dark spots: Fadeaway or Glow Maker serum?

Can I leave a review for a product I've purchased?

Product and Routine Questions

Is there an option for expedited shipping?

What should I do if I receive only part of my order?

Do you ship internationally?

What should I do if my package is delivered to the wrong address or if I have entered my shipping details incorrectly?

How can I track my order and what should I do if there's a shipping issue?

Shipping and Delivery

What are my options if I'm unsatisfied with a product?

Returns and Exchanges

How can I change the shipping address after placing an order?

How can I cancel my order or request a refund?

How do I handle an order if my billing address is incorrect?

What's the procedure to add an item to an existing order or to cancel it?

Order Management

What are the perks of being a member of Jackie's Family Circle?

Can I choose different products for each recurring shipment? Are there any restrictions?

Do I have to order 4 items for Jackie's Family Circle?

Is shipping free?

On what frequency can I schedule my Jackie's Family Circle order? Can I postpone or move my shipment date?

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Categories

Product and Routine Questions

Shipping and Delivery

Returns and Exchanges

Order Management

Subscriptions & Family Circle