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Order Management

How can I change the shipping address after placing an order?

If you are within 1 hour of placing your order, you can edit your shipping address by going to your "Order Confirmation" email and clicking the button labeled "View Order Status". The order confirmation page that loads will allow you to edit your shi

How can I cancel my order or request a refund?

If you have just recently placed your order and the order has not been processed by our fulfillment center, you may be able to edit or cancel your order by going to your "Order Confirmation" email and clicking the button labeled "View Order Status".

How do I handle an order if my billing address is incorrect?

If your billing address is entered incorrectly, but your credit card company approves the transaction, there's no need for concern. For security reasons, we cannot edit billing information after an order is placed. However, your order will proceed as

What's the procedure to add an item to an existing order or to cancel it?

If you are within 1 hour of placing your order, you can add items to your order by going to your "Order Confirmation" email and clicking the button labeled "View Order Status". The order confirmation page that loads will allow you to edit the product