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Order Management

How can I change the shipping address after placing an order?

If you've accidentally sent your order to the wrong address, please contact us immediately with the correct shipping details. It's crucial to do this as soon as possible as we can only update your shipping address before the order has been processed

How can I cancel my order or request a refund?

To cancel an order or request a refund, please contact us immediately. If your order has not yet been shipped, we will cancel the order and process a refund. Refunds may take 2 or more business days to reflect in your account depending on your bank o

How do I handle an order if my billing address is incorrect?

If your billing address is entered incorrectly but your credit card company approves the transaction, there's no need for concern. For security reasons, we cannot edit billing information after an order is placed. However, your order will proceed as

What's the procedure to add an item to an existing order or to cancel it?

Unfortunately, we can't add items to an order once it's been placed due to customer protection policies. If you need to add more items, we can cancel your current order if it has not already shipped so you can place a new one with all the items you w